Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
- What is KAFU CARD?
- KAFU CARD is a platform that offers discount cards to customers, allowing them to avail exclusive discounts and offers at partner businesses across various categories.
- How does KAFU CARD work?
- Customers can purchase member cards from KAFU CARD website or mobile apps, which they can then use to redeem discounts at partner businesses. Partners list their discount offers on the platform, and customers can browse and avail these offers using their KAFU membership cards.
- How can I purchase a discount/membership card?
- You can purchase a discount card directly from the KAFU CARD website or mobile app. Simply follow the instructions for registration and payment to obtain your discount card.
- What types of discounts are available?
- KAFU partners with various businesses, including restaurants, cafes, retail stores, salons, and more. You can find discounts on dining, shopping, services, and entertainment, among other categories.
- How do I redeem a discount offer?
- To redeem a discount offer, simply present your discount card at the partner business at the time of payment. The partner will apply the discount as per the terms and conditions of the offer.
- Are there any restrictions on discount offers?
- Each discount offer may have specific terms and conditions set by the partner business. It is essential to review these terms before availing the offer to ensure eligibility and compliance.
- Can I use my discount card multiple times?
- Yes, in most cases, discount cards can be used multiple times until they expire. However, some offers may have one-time use restrictions, so it's essential to check the offer details.
- How long is my discount card valid?
- The validity period of discount cards may vary depending on the type of card and the terms set by KAFU. You can find the validity period mentioned on your discount card.
- What should I do if I encounter any issues with a discount offer?
- If you encounter any issues with redeeming a discount offer, such as refusal by the partner business or discrepancies in the discount applied, please contact KAFU customer support for assistance.
- How can businesses become partners with KAFU?
- Businesses interested in partnering with KAFU can fill out a partnership application form on the platform. Our team will review the application and reach out to discuss partnership opportunities.
- Are there any fees associated with becoming a partner?
- Partner businesses may be required to pay listing fees to KAFU for featuring their discount offers on the platform. Fee structures will be communicated during the partnership onboarding process.
- Is my personal information secure with KAFU CARD?
- KAFU CARD takes data privacy and security seriously. We employ industry-standard measures to protect your personal information and ensure compliance with applicable privacy laws and regulations.
- How can I contact KAFU CARD customer support?
- You can reach out to KAFU CARD customer support via email at info@kafucard.com or through the contact form on our website. Our support team is available to assist you with any queries or concerns you may have.
- Can I share my discount card with others?
- Discount cards are intended for personal use and are non-transferable unless otherwise specified. Sharing discount cards with others may violate the terms of use and lead to the suspension or termination of the card.
- What happens if I lose my discount card?
- If you lose your discount card, please contact KAFU CARD customer support immediately to report it. Depending on the circumstances, we may be able to issue a replacement card for a fee.
- Can I cancel my discount card purchase?
- Discount card purchases are generally non-refundable once processed. However, if you have concerns about your purchase, please contact our customer support team, and we will do our best to assist you.
- Are there any age restrictions for purchasing discount cards?
- Discount cards may only be purchased by individuals who meet the legal age requirements in their jurisdiction. Minors may require parental consent to purchase discount cards.
- Does KAFU offer any guarantees on partner services or products?
- KAFU CARD acts solely as a platform to facilitate discounts and offers between customers and partner businesses. We do not guarantee the quality, availability, or performance of partner services or products.
- Can I provide feedback on my experience with KAFU?
- Yes, we welcome feedback from our customers to help us improve our services. You can submit feedback through our website or app, or directly contact our customer support team.
- Is there a referral program for KAFU CARD?
- Yes, KAFU CARD offers a referral program where customers can earn commission for referring new customers to the platform. Details of the referral program are available on our website and app.
- What measures does KAFU CARD take to ensure partner compliance?
- KAFU CARD conducts regular audits and reviews of partner listings to ensure compliance with our platform guidelines and standards. Partners found to be in violation may face penalties or removal from the platform.
- Does KAFU CARD support charitable causes?
- Not at this time, but in the future, we may partner with charitable organizations or initiatives to support causes aligned with our values and mission.
- How often are new discount offers added to the platform?
- New discount offers are added to the platform regularly as we onboard new partner businesses. Customers are encouraged to check the platform frequently for updates and new offers.
- Can I unsubscribe from promotional emails from KAFU CARD?
- Yes, customers have the option to unsubscribe from promotional emails from KAFU CARD by following the instructions provided in the email or contacting customer support.
- Does KAFU CARD have a mobile app?
- Yes, KAFU CARD offers a mobile app available for download on Android and iOS devices. The app provides access to all platform features, including browsing discounts, purchasing cards, and more.
- How do I contact customer support for assistance?
- Customers can reach out to KAFU CARD customer support through various channels, including email, phone, or the support chat feature available on our website and app. Our support team is available to assist with any inquiries or issues you may have.
- Are there any restrictions on the use of discount cards?
- Discount cards are subject to terms and conditions outlined by KAFU CARD and may have specific usage restrictions or expiration dates. Customers are encouraged to review the terms associated with each card before use.
- Can I use my discount card for online purchases?
- Some partner businesses may offer online redemption options for discount cards, while others may require in-person visits. Customers should check the details of each offer to determine if online redemption is available.
- Is my personal information secure with KAFU CARD?
- KAFU CARD takes the privacy and security of customer information seriously. We employ industry-standard security measures to protect personal data and adhere to strict privacy policies outlined in our terms of use.
- What should I do if I encounter an issue with a partner business?
- If you encounter any issues with a partner business, such as difficulties redeeming a discount or unsatisfactory service, please contact KAFU CARD customer support. We will investigate the issue and work to resolve it promptly.
- Can I leave reviews for partner businesses on KAFU CARD?
- Yes, customers can leave reviews and ratings for partner businesses on KAFU CARD to share their experiences with others. Reviews help inform other customers and contribute to the overall transparency of the platform.
- How does KAFU CARD ensure partner authenticity?
- KAFU CARD verifies the authenticity of partner businesses before listing them on the platform. We may require proof of business registration or other documentation to confirm legitimacy.
- Are there any hidden fees associated with discount card purchases?
- KAFU CARD is transparent about any fees associated with discount card purchases. Customers should review the pricing details before completing a purchase to understand any applicable fees.
- Can I use my discount card multiple times?
- In most cases, discount cards are reusable until their expiration date or until the specified number of uses has been reached. Customers should refer to the terms of their specific discount card for details on usage.
- Does KAFU CARD offer corporate or group CARD?
- KAFU CARD may offer corporate or group discount options for businesses or organizations interested in purchasing multiple discount cards in the near future. Customers can contact our sales team for more information on bulk CARD purchases.